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November 6, 2014
The deadly shooting that took place in Ottawa has highlighted, once again, the ethical quandaries around the use of social media during a tragedy.
Just as reports from local Canadian news outlets were coming out, the hashtags #OttawaShooting, #StaySafeOttawa and #PrayForOttawa jumped into action–serving as both a spread the news of the tragedy, as well as offer support.
Social media has given us the ability to stay on top of every important, and tragic, event that’s happening in the world, in real time. And that’s amazing! We live in a time where we have the unique ability to spread the news to a worldwide audience with just a click. But with this “power” to share our opinions with the world, we often forget to be sensitive. These are REAL tragedies happening to REAL people, and a little sensitivity to that will go a long way.
Think before you tweet
Sports Illustrated model Chrissy Teigen experienced a barrage of angry tweets in response to this tweet she posted shortly after news of the shooting broke out: “Active shooting in Canada, or as we call it in America, Wednesday”
Teigen’s attempt at a witty comment on gun control issues in the US fell flat. Her followers immediately took to Twitter to berate her for the controversial tweet. And it got out of hand very quickly, with tweets like “Don’t let the door hit you in your undernourished butt on your way out of the United States” and “I hope someone murders someone you love…” |
Really? I can’t believe that so many people chimed in with such hateful responses. Remember the old adage “Two wrongs don’t make it right”? The supermodel posted soon after that she was quitting Twitter after receiving dozens of death threats.
Obviously the tweet Teigen sent out was ill timed and I’m sure she regrets it, but the backlash was incredibly inappropriate. Just because we have the ability to share all of our thoughts in an instant, doesn’t mean we should!
Newsjacking the tragedy
In the aftermath of the Newton tragedy in 2012, a big box store tweeted their condolences using the hashtag #Fab15Toys. While it IS appropriate for businesses to stop and acknowledge the event, share condolences with those affected – using a self-promoting hashtag in the tweet is completely inappropriate and insensitive.
The retailer later apologized for the tweet, explaining that they used the hashtag to garner exposure to the tragic event. Whatever the reason, the use of the hashtag was in poor taste and viewed as such by followers, who chimed in with their distaste.
Bottom line for business owners: Using a tragic event to gain followers and draw attention to your social media is just plain unethical.
Showing consideration (and common sense)
To save you some embarrassment, and help you keep it classy, I’ve put together a few tips on how to manage your social media when a tragedy strikes.
- Acknowledge the tragedy and extend your condolences to those who have been affected. Keep it simple with something like “Our thoughts are with Ottawa today.”
- If you’re using a social media schedule tool, such as Hootsuite, for example, take a quick review of the posts and tweets that are in the queue. Remove those that are promoting your company. Marketing your company during a tragedy will make your company appear at though they lack empathy. I would also recommend rescheduling tweets or Facebook posts that are lighthearted or humorous, especially those scheduled for the day of the tragedy.
- If you’re running paid ads on social media, give some thought to how they would appear in light of the tragedy and if needed, hit the pause on your ad campaign for a few days.
- Let the “real” reporters report on the details of the event, the victims—and anyone else involved. Even though we have streams of content coming in live, as events unfold, we aren’t “there.” Especially for company accounts, make sure your brand is seen an objective third party—your message should only convey support and offer help where you can help.
- Share information on your social networks about how others can help with recovery efforts, if there is something set up (such as funds that might be set up to help those affected by tragedy)
During a time of crisis, such as the one that we experienced in Ottawa, the clock stops for a while. It’s impossible to approach such a day as “business as usual.” Use common sense when sharing content on social media the day of the tragedy, and in the days that follow.
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Posted by Margaret Page in Communication and tagged social media etiquette
October 31, 2014
Getting ready for a business trip abroad? Brush up on the customs and proper etiquette of your host country BEFORE you board the plane.
In Nigeria, for example, it’s extremely rude to rush a greeting. Before you even begin to discuss business, take some time to inquire about the other person’s well-being. The Japanese prefer to do business on the basis of personal relationships, while the South Africans are more transactional and don’t require developing a long-standing personal relationship before conducting business.
The infographic below from http://www.atdcomm.com.au/ covers the dos and don’ts for business travelers in countries from Argentina to India to South Africa.
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Posted by Margaret Page in Business Etiquette and tagged international travel etiquette
October 23, 2014
One of the most fascinating things about traveling is being able to immerse yourself in another culture. The customs, culture, gestures and what is considered their social “norms” are so interesting.
This summer I had the opportunity to travel farther afield than I normally go. I spent nearly a month visiting Kuala Lumpur, Singapore, Bali and Tokyo.
In Tokyo, one of the most densely populated urban centers of the world, there is a definite feeling of respect for one another. A limo coach picked us up from the airport to take us to our hotel. And as the bus pulled away, the three attendants who had loaded our baggage bowed to the bus in perfect synchronicity.
Everything seemed quite orderly from the airport, to the streets to the train stations. Pedestrians wait patiently for the light to change before crossing the street and stay to the left on wide sidewalks to allow others to pass.
When traveling, we are exposed to so many new ways of doing things. And these cultural distinctions are often an improvement to some of the everyday things we encounter at home. A new way to look at something we do out of habit or because that’s how we grew up doing it! Wouldn’t it be great if we could pack some of those “new ways” into our suitcase and incorporate them into our lives at home?
Here are a few of the cultural distinctions I noticed during my visit:
- In North America, when we are given change back from a purchase, the clerk typically places the bills in your hand and then drops the coins on top. Or hands you the bills with the coins on top. Either way it leaves you with your wallet in one hand and the bills and change in another.
How do you get the bills and change in your wallet? And thus begins the juggling. Sometimes you end up tossing the loose change to the bottom of your purse so you can deal with the more valuable bills. And I’ve seen gentlemen shove the whole wad of money into their front pocket.
In Tokyo, there are change trays everywhere. Larger than those used in North American restaurants, the change trays sit on the counter by the cashier ready for you to place your money in. When you’re done the clerk picks up the tray and sorts out the money, makes change in the cash register and places your change nicely back in the tray and sliding it back to you. Then you are free to pick up either your change first or your bills and place them into your purse or wallet systematically. Much handier!
- If you’re dining in Japan, your place setting will always include an oshibori. The moist hand towels are used before meals, and they are presented everywhere—at restaurants, coffee shops, Internet cafes, hotel lobbies, and in homes. Generally, the towels are heated, but during summer months you are often provided a cold towel. We learned that our server was waiting for us to use the oshibori as a signal that we were ready to order. (I’m glad someone pointed that out to us!)
- While in Tokyo I noticed most coffee shops and in small eateries the norm is tables for one. In North America, singleton spots are usually just at a counter or bar. We make the assumption most people come in pairs. Not so in Tokyo. During daytime hours eating alone was more common than not. And people seemed to appreciate being able to enjoy their food or beverage and simply connect with their thoughts.
There is always something we can learn from the way others live their daily lives.
Have you been travelling lately? Was there one thing about the culture that surprised or delighted you?
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Posted by Margaret Page in Everyday Etiquette and tagged cultural etiquette
October 2, 2014
Recently I was at an event in Las Vegas. One of the other attendees, a young man in his early 40s, arrived a day late. He had flown in from Bejing. As he had missed the opening icebreaker and I went over to introduce myself. When he spoke, his English was flawless. I was surprised and asked “Where are you from?”
The man responded, ”My family is from San Francisco.” I pressed on. “But where are your ancestors from?” Again he responded, “San Francisco.” It was then that I realized I had my foot in my mouth. You know what they say happens when you ASSUME…
I am always curious about other cultures – excited to learn about how people and places around the world. But when your curiosity about a different culture becomes uncomfortable for the other person, it’s no longer an interesting conversation.
With second and third generation immigrants living in the United States, Canada and elsewhere, some people may assume if your skin, hair or eyes are different that you are from somewhere else—and that can be insulting. “Where are you from?” means that you are not from here. In spite of being born here, being a citizen, paying taxes and contributing countless hours of volunteer hours and other services. Making assumptions about others based on their skin color or features may not be out and out discrimination but it can come across as very patronizing.
This video is a little over the top but the opening reminds me of my own foot-in-mouth moment.
The actor is so believable with his clueless reactions. When he compliments the American woman on her impeccable English, asking her where she is from, the woman comes back with, “San Diego, we speak English there.” Priceless! The sarcastic, tongue-in-cheek humor that the actress portrays is classic. Yes, this is a parody, but if you’ve ever had a moment like mine you’ll notice a vein of truth throughout the short video.
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Posted by Margaret Page in Everyday Etiquette and tagged introduction etiquette
September 25, 2014
When you sit down for dinner at a restaurant, do your eyes dart around the table, wondering which bread plate and water glass are yours? Do you wonder when to start eating—or who pays the bill – when dining with a group of people? And then there’s that extra fork! What in the world is it for, you wonder! Have no fear – I can help you master your dining skills and be more confident, whether you’re entertaining business clients or spending time with new friends.
On October 29, I’m hosting a three-hour dining skills workshop that will help you navigate dining etiquette challenges and give you the know-how you need to succeed in today’s business world.
In this dining etiquette workshop you will learn:
- Host and guest of honour duties
- Toasting etiquette
- Napkin know-how
- Various styles of eating: American, Continental & Asian
- How to be silverware savvy
- …and much more
Register before September 30 to take advantage of special pricing!
Learn how to be comfortable and confident in any situation when dining with others, hosting a dinner, or making a toast.
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Posted by Margaret Page in Business Etiquette and tagged dining etiquette workshop
September 23, 2014
Have you been extra courteous the last few weeks?
With September being National Courtesy Month, this is the perfect time to brush up on being polite to others. After all, a little kindness does go a long way.
Some politeness reminders – and ways to raise the bar on being kind to others:
- Always say “please” and “thank you.”
- Greet others with a smile. Say “hello.” And “goodbye.”
- Be a good listener. Don’t interrupt!
- Dress appropriately for the occasion.
- Wait your turn. Patience really is a virtue.
- Practice your mobile manners.
- Leave things better than you found them.
- Recognize – and show gratitude – to others.
- If you have to leave the dinner table, excuse yourself.
- Give at least 3 compliments a day.
And if you need any more reasons to brush up on being a little kinder to your fellow human beings, studies have shown that being “nice” to others is actually really good for you. In a recent article on Huffington Post, clinical psychologist Lara Honos-Webb, Ph.D. stated “When we help others and do kind acts, it causes our brain to release endorphins, the chemicals that give us feelings of fervor and high spirits—similar to a ‘runner’s high.’”
Sometimes it’s good to be reminded that using your manners and being courteous to others really matters. You can never be TOO POLITE!
Share this with your friends!
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Posted by Margaret Page in Everyday Etiquette
September 18, 2014
Did you know that it takes only one-tenth of a second to make up our minds about people? Within a blink of an eye, those we meet decide who we are—our character and trustworthiness. And once that first impression is made, it takes a very long time to dislodge our initial perceptions.
That initial contact we make with others can make or break professional or personal relationships. And that contact doesn’t have to be in person. Introductions, especially nowadays, come in many forms: in person, written, e-mail, on the phone, on Skype, and of course, through social media networks.
It doesn’t matter if you are trying to land your first job, build your professional network or increase sales – how people perceive you is crucial to building a strong personal or professional brand.
On September 30th, I’m hosting a FREE one-hour webinar that will give you the tools you need to maximize your personal impact.
From our one-hour high impact webinar you will learn:
- How to make a good first impression
- Maximize your personal impact
- …and more
Learn how to communicate more effectively and boost your confidence!
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Posted by Margaret Page in Business Etiquette and tagged Free etiquette webinar
September 11, 2014
In a recent Time magazine cover story, Millennials were referred to as lazy, entitled and selfish. This sweeping characterization of the Millennial generation is unfair, and can wreck havoc on the dynamics of today’s workplace—a place where as many generations are working under the same roof.
The truth is this: each new generation possesses qualities that baffle those before them—each one believing “their” way as the best way. Millennials, for example, have high expectations for their life and of themselves. They are passionate about what they do. Ask a 20-something-year-old this question: “Would you rather have money but work at a boring job you hate or work in a job you’re passionate about and live a more frugal life?” and the answer will more than likely be the latter.
To shift the focus from what this new generation is doing “wrong,” let’s take a look at what we, the older generations, can learn from these young bucks!
Embrace technology
Let’s face it, this one’s a no-brainer. I have an iPhone and still don’t take full advantage of its capabilities. With to-do lists, calendars, GPS, cameras, Skype—and apps for absolutely everything, Millennials are using technology to make their lives so much more efficient.
Do good
The Millennial generation wants to be part of something good. They seek out opportunities to work with companies who are making a difference in the world in some way. I love that this generation feels so empowered – that they realize that “one small step” really does matter.
Challenge yourself
You’re never too old to try something new. If you’re stuck on the “you can’t teach an old dog new tricks” mentality, it’s time to take notes from this next generation! Millennials understand that in order to compete, they need to stay on top of trends–to keep learning. They also know that there is ample opportunity to learn new skills online, so there are no excuses.
Partner up
Millennials are very self-motivated, independent thinkers, but the way they approach teamwork differs from generations before them. Nick Morrison, a 22-year-old graphic designer told me: “I like working in a space where people are similarly-minded, but not necessarily working on the same thing. Being able to have someone to bounce ideas off of, instead of two people working on the same thing is great. It’s about learning from other people’s strengths.”
Leave things better than you found them
There is no doubt we as a collective society are far more environmentally conscious today than we ever were. Remember when we didn’t have a box for recycling? According to a recent Pew survey, young people are more supportive of stricter environmental laws and more likely to favor environmentally friendly policies, such as green energy development and tax incentives for hybrid vehicles. Eighty percent of those surveyed said they want to work for companies that care about their impacts.
Another interesting thought: One of my biggest pet peeves is the loud-talker — the one who is invading us with their conversation in public. If you’re hearing someone’s phone conversation, it’s probably not a Millennial. They are more inclined to text than to call (which is SO much quieter in public places!) 🙂
Do you work with Millennials? What have you learned from them?
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Posted by Margaret Page in Business Etiquette, Everyday Etiquette and tagged millennials
September 4, 2014
Do the words “job interview” make your heart race and your palms sweat? You’re not alone. Whether you’re new to the workforce or a seasoned professional, preparing for a job interview can unnerve you.
If you have a job interview scheduled, here are some things you can do before, during and after your interview to shake off the nerves and make a positive impression.
BEFORE YOUR INTERVIEW
- Do your research. Find out as much as you can about the company you are interviewing with. Learn about the company’s culture and find out the dress code. If you’re unsure, choose to dress “up” rather than dress “down.”
- Organize your portfolio, and bring along a copy of the job description and a fresh copy of your resume.
- A day or two before your scheduled interview, scope out the location. This will help you determine your travel time, as well as where to park when you arrive.
- Make sure that your car is clean. Sounds odd, I know, but sometimes employers look at how you maintain your car as a reflection of how you’ll manage your job
DAY OF YOUR INTERVIEW
- Choose an outfit that is clean and doesn’t need repair. Avoid wearing ill-fitting clothes and extravagant jewelry. Ladies, choose a modest outfit—something that is not too revealing.
- Skip the cologne or perfume. Many people have strong allergies to scents and you d you may be in close quarters with your interviewer.
- Make sure your hands are clean and manicured. If you wear nail polish, go for something understated and neutral.
- Remember this: “To be early is to be on time and being on time is to be late.” Arrive early enough so that you can take a moment to stop by the rest room to check your hair, teeth and clothing.
- Stand up when being introduced to your interviewer. Make eye contact, shake hands (depending on the culture – in North America, palm to palm with two quick pumps.) Greet the person and say how pleased you are to meet him or her. Research shows that that the first impression, or first seven seconds, shapes outcome.
- Follow the interviewer and sit down when you’re invited to do so.
- Never place your handbag or briefcase on the interviewers desk or the conference table. We recommend that ladies bring a clutch and place on lap or behind back on chair.
- Relax. Avoid fidgeting or shaking your leg up and down. Relax, sit up straight and be confident.
- If being interviewed during lunch or dinner, observe all dining etiquette rules. Follow your host’s lead. Avoid ordering alcohol, unless of course you’re being interviewed for a position in an alcohol-related industry.
- Listen carefully to the questions and answer confidently. If you don’t know an answer, be honest and simply say that you don’t know.
AFTER YOUR INTERVIEW
- Within 48 hours of your interview, send a handwritten thank you note to the person who interviewed you. To make it more personal, and make yourself more memorable, refer to an incident that occurred during the interview.
When it comes to job interviews, being prepared and knowing the job interview etiquette tips ahead of time is a great start! Be confident and you will shine!
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Posted by Margaret Page in Business Etiquette and tagged job interview etiquette
August 29, 2014
Earlier this month I boarded a plane for a 30-hour journey to Kuala Lumpur, Singapore, Bali and Tokyo. Exciting stuff! I love to explore new places and experience different cultures, but I also know that flying can be stressful.
After you’ve made your way through the body check and long security lines, you have to squeeze yourself into an ever-shrinking plane seat. That isn’t the best way to start your exciting journey!
If you’re getting ready for a long plane ride, here are some etiquette tips to consider that will help ensure you and your fellow passengers have a pleasant flight.
- Skip the perfume. Many people have strong reactions to perfumes and colognes.
- Board with your zone.
- Carry your bag in front of you when making your way to your seat.
- Place your carryon bag in such a way that it allows room for others.
- Use the space in front of your seat to store your purse or small bag.
- Check behind you before you recline.
- Use armrest to balance yourself when you get up from your seat. Avoid grabbing seat in front of you!
- Keep your shoes and socks on, please.
- Listening to music or watching a movie on your computer to pass the time? Make sure you have good earphones!
- Wait your turn when exiting the plane. Allow the people in front of you to make their way out first.
- If you are sick, don’t fly. If you can’t change your plans, and you’re coughing or sneezing while in flight, do so into the crook of your elbow. And keep fragrance-free hand sanitizer at arm’s length.
The bottom line, when traveling or otherwise, is to do your best to make others feel comfortable. If you’re popping up and down in your seat or assaulting your seatmate’s senses with the smell of yesterday’s leftovers, you’re infringing on their comfort level. Manners go a long way when you’re going a LONG way – and in the end, the journey will be pleasant for everyone if you consider these few etiquette tips.
Safe travels!
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Posted by Margaret Page in Etiquette Tips and tagged travel etiquette
