Latest "Etiquette Tips" Posts
December 11, 2018
Christmas cards are big business. Nearly 2 billion holiday cards will be purchased, addressed and mailed this Christmas season alone. From family, friends, and neighbors to work associates, clients and customers, virtually everyone is caught in the holiday card frenzy whether they celebrate the season or not.
But, like any type of correspondence, there are a few etiquette rules that apply when sending out those winter greetings. Here are a few tips from the experts:
For Friends and Family:
Even if you are using pre-printed holiday cards for both personal and business use, it’s important to always sign your name below the printed version and write a small handwritten note inside to make the recipient feel as if you truly thought of them this holiday season. When signing for the entire family, always begin with the father’s name, followed by the mother’s and finally he children, or simply write “John, Mary and Family.”
When sending a card to a couple or family with two different last names, always address the card to both people: John Smith and Mary Jones, or the entire family as in Mary Jones, John Smith and Family. And, always include the children’s name inside every family card.
For Business Associates:
Always mail cards to business associates to the office unless you have met their spouse and met with them socially at some point during the year. Then the cards may be addressed to both and sent to their home.
When sending a card to a married woman who uses her maiden name at work, always address the card to Mr. and Mrs. (using her married name), if she uses her husband’s name personally. If, however, she only uses her maiden name, it is acceptable to address the card to both using both recipients full names.
Business cards should always be written in a more formal and secular style. Never sign your spouse’s name unless the recipient has met them in a social gathering. And never, under any circumstances send your personal family newsletter to business associates.
Finally, even if you are sending out hundreds of holiday cards to a variety of business associates, never use bulk mail. Always send them first class.
Special Circumstances:
Every time you send out a holiday greeting, you mean well. Unfortunately, sometimes your good intentions may be misunderstood. To avoid any etiquette slips remember these important tips:
-When sending a card to someone with a different ethnic or religious background, choose a more secular card that is free of religious undertones. For those who don’t celebrate the holidays at all, opt for a winter scene card with a basic Season’s Greetings, Happy Holidays or message of Peace.
-In the event your recipient’s are grieving the loss of a loved one this year, take special care to find a card that specifically deals with holiday grief. They’ll appreciate your extra thoughtfulness and assure them that their loved one has not been forgotten this holiday season. Also, when sending a card to a recent widow, always address her as “Mrs. So and so to make her feel less alone.
The 8 Rules of Business Greeting Card Etiquette
Buy Quality Cards: Start with a good quality business greeting card to show that you value your clients and colleagues. Skimping on your selection can be interpreted in a number of ways. Your recipients might take it as a sign that business has not been good or that they aren’t worth a little investment.
Update Your List: Make sure your list is up-to-date with correct names and addresses. If you do this on a regular basis, it does not become a dreaded holiday chore. As you gain new contacts throughout the year, take time to add them to your database for your business greeting card group. This way you won’t embarrass yourself by sending the card to the old address.
Sign Cards Personally: Even if you have pre-printed information on the business greeting card such as your name, you need to add your handwritten signature. The most elegant business greeting cards should have your personal signature and a short handwritten message.
Handwrite the Address: If you are ready to throw up your hands at this point and forget the whole project, then have someone else address the envelopes for you. Don’t use computer-generated labels. They are impersonal and make your holiday wishes look like a mass mailing. You may save time and even money, but can lose a client in the process.
Mail to Home Address: Mail your business greeting card to the home if you know the small business owner. Be sure to include the spouse’s name. The card is not sent to both husband and wife at the business address unless they both work there.
Use Titles: Whether you are addressing the envelope to an individual or a couple, titles should always be used. It’s “Mr. John Doe,” not “John Doe,” or “Mr. and Mrs. John Doe, rather that “John and Mary Doe.”
Be Sensitive to Traditions: Find out whether your business greeting card recipients observe Christmas, Hanukah, or Kwanzaa. Make sure your message is appropriate for each individual. If you decide to go with one card, choose a generic one that will not offend. “Season’s Greetings” and “Happy Holidays” are safe bets.
Avoid the Mail Rush: Mail your business greeting cards in time to arrive for the designated holiday. If you find yourself addressing the envelopes on Super Bowl Sunday, keep the cards until next year and send out a high-quality note thanking people for their business during the previous year instead. To avoid the last minute greeting rush is to have all your envelopes addressed before Thanksgiving. Then during December you can leisurely write a short message – one or two lines are all that is necessary on each card, sign your name and have them in the mail with a minimum of hassle.
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Posted by Margaret Page in Christmas, Etiquette Tips and tagged Christmas, Christmas Cards, Gain Confidence, Class and Communication Skills with Etiquette Products
November 20, 2018
Business etiquette sometimes catches up with us outside the office: in coffee shops, at a friend’s house, or even grocery shopping. An associate recently told me that she was dreading running into a former co-worker who had been abruptly fired the week before. What should she say to this person? How could she avoid making a touchy event worse?
The short answer: Be kind. Be hopeful. Be discreet. You can’t always control how or when you’ll encounter tricky situations, but with a little foresight you can prepare and eliminate awkwardness. Here are four tips to keep you on track.
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Posted by Margaret Page in Uncategorized, Communication, Etiquette Tips, Everyday Etiquette and tagged etiquette tips, good manners
October 26, 2018
I work with many clients in China and India, two powerhouse markets that celebrate holidays on a different calendar than those of us in North America. I always try to stay on top of international holidays — not only is it a wonderful conversation point, but I enjoy learning about other cultures through their major festivals and events.
Wading into these holidays can be a bit tricky for the uninitiated. In India alone,
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Posted by Margaret Page in Uncategorized, Dining Etiquette, Etiquette Edge, Etiquette Tips, International Etiquette and tagged courtesies, culture, cultural awareness
September 21, 2018
I am often on the road or up in the air. I travel extensively and internationally for my business, self-development and for causes I care about, so I’ve amassed a trove of sanity-saving apps that keep me organized, on time — and entertained. That’s no small feat when I might be in Tokyo on Tuesday and Toronto on Thursday.
These eight apps have become my essential traveling companions.
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Posted by Margaret Page in Uncategorized, Communication, Etiquette Tips, Everyday Etiquette, International Etiquette and tagged #travel #roadwarrior
May 26, 2018
Instant messaging has revolutionized the business world, with services like WhatsApp, LINE, and WeChat taking the place of phone calls and email. In fact, emails have become so outmoded — especially among younger generations — that some businesses have eliminated internal email altogether.
But if you’re new to this back-and-forth, rapid-fire style of communication, instant messaging can be a dizzying experience — and open you up to unexpected gaffes. Navigating the waters in tricky enough that some wealthy Chinese women take etiquette classesthat feature an entire module on WeChat, China’s most popular instant messaging service.
No matter the platform, there are a few basic rules that will keep you from annoying, insulting, or otherwise infuriating your instant messaging contacts.
Understand notification settings. Unlike email or voicemail, your recipients on instant messaging services can see whether you have received and read their messages — and if you let a long period of time go by without responding, it’s nearly as bad as not paying attention to someone who is speaking to you in person. Respond to direct messages promptly, even if it’s to say that you’ll follow up later.
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Posted by Margaret Page in Business Etiquette, Communication, Etiquette Tips, Everyday Etiquette, International Etiquette and tagged etiquette tips for communication
May 8, 2018
Twenty-five years ago, the idea that I could open a small screen in Canada and have a meeting with a colleague in Indonesia was absolutely something out of a science fiction novel. Now, it’s something I do on a weekly basis — and I’ve noticed that virtual meetings are just as rife with etiquette faux pas as in-person meetin
Live chat, screen shares, and video cams are an essential part of doing business today, but they have their own special rules and challenges. I’ve run hundreds of virtual meetings over the years and learned from my mistakes. Here are my top tips to help you leave the right impression and make the most of your screen time.
Common Courtesy
- Find a quiet space. Obviously, noisy coffee shops are not ideal. If working from home, keep the barking dogs and kids in another room. In the office, close the office door or find a conference space.
- Avoid distractions. Focus on the meeting and avoid temptation to scan the web or look at your phone.
- For video calls on Skype or other platforms, dress in business casual and be well groomed. If working from home, test the camera angle to make sure a neutral background is all that is visible (not breakfast dishes and sweatpants).
- If possible, invest in a good headset and mic that cancel out background noise.
Tips for Hosts
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Posted by Margaret Page in Business Etiquette, Communication, Etiquette Tips and tagged technology, #businessetiquette
April 11, 2018
Technology has allowed us to automate large parts of our lives, including our birthday wishes to friends and professional contacts. Social media have made it so convenient each day to let us know who is having a birthday today or in the days to come. Some platforms even provide a space where we can write a few words, hit enter, and get back to our day — all within ten seconds. And because it’s so easy, we tend to get an avalanche of posts on our birthday.
I just experienced this, receiving over 400 birthday messages. I felt a lot of warmth in the notes and appreciated all the birthday love. It felt fabulous to reconnect with people I hadn’t spoken to or heard from in a while.
When I am extending a birthday wishes I can’t help but wonder how many messages simply get blurred together into a stream of identical wishes that seemed to be written on auto pilot.
With this in mind, if you want your birthday post to have more of an impact — making the recipient feel special and helping to deepen your relationship with them — you have to put some consideration into it. To send a wish that registers in a more meaningful way, keep the following in mind:
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Posted by Margaret Page in Uncategorized, Business Etiquette, Communication, Etiquette Tips, Everyday Etiquette
April 4, 2018
A friend of mine recently commented that a large number of emails she has received over the past few months seem to begin with “Hi!” or “Hi Jane!” While that’s an appropriate salutation if you are sending a note to a friend, it is not appropriate if you’re reaching out to a business contact—or someone you don’t know personally. An email is a letter, and should be treated as such—from beginning to end.
With our ability to fire off quick emails and send texts that include short-forms of words (LOL) and fun emoticons, when writing a business letter, here are salutation tips to remember…that never go out of style.
Most of the time, in the business arena you will start your e-mail or letter with “Dear Mr. or Mrs. or Ms. or Dr. Hyde or even Dear Margaret –whichever is the appropriate way to address the recipient depending on your relationship with them. Also consider the industry norm and even the culture you are communicating with.
However you begin, the salutation ends with a colon. You know the punctuation mark that’s used in happy faces :0). (Although most people incorrectly use the semi-colon; in salutations.)
It is important to note that traditionally, “Mrs.” Was used for married women and “Miss” was used to address unmarried women. Because this distinction was made only for women—with men always being referred to as “Mr.” regardless of marital status –we now use “Ms.” in salutations to address women unless you know they are married. Most of the time, you will start your letter with “Dear Mr. or Mrs. or Ms. or Dr. ______–whichever is the appropriate way to address the recipient—followed by a colon.
Unless you know that the person you’re sending the e-mail or letter prefers “Miss” or “Mrs.,” always use “Ms.” when addressing her in a formal manner.
If your business letter or email is not being addressed to one particular person at a company, the best practice is to address the company, the department or the specific role. The more specific you are, the more likely your letter will make it to the hands of the appropriate person. If, for example,you’re sending a cover letter with your resume—and you don’t have the name of the human resources director (although it might be better to do some digging as that will probably get your letter to the top of the pile), address the letter with “Dear Human Resources Director.”
As busy as we are today, it’s highly likely that your business correspondence is being sent via Internet rather than through the post office. It’s important to note that even though it’s so easy to send a quick note to a client or business contact by email, the salutation sets the tone for the remainder of the email message.
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Posted by Margaret in Communication, Etiquette Tips, Everyday Etiquette and tagged salutations
December 4, 2017
There’s something uniquely miserable about forgetting someone’s name. Not only can it make you appear thoughtless or inconsiderate, but it can make the mystery person feel small. And this faux pas can be disastrous when you’re trying to make business connections.
You’re more likely to encounter this delicate situation during the busy holiday season. But don’t panic! A few simple strategies can help you save face.
Don’t try to guess. The only thing worse than blanking on a name is using the incorrect name. If you’re not certain, keep your mouth closed! Better not to refer to Janet as Eva.
Follow the clues. See if you can extract information with a few carefully worded questions. For example: “When did we last see each other?” or “It’s so good to see you! How long has it been?” Hopefully, you’ll gather enough nuggets of information to trigger a memory and recall a name.
Ask for help. If you’re in a group setting — at a networking event, for example — discreetly ask a friend or colleague for the person’s name. If you don’t have the opportunity for a private moment, ask the mystery person to introduce himself to your friend: “Please say hello to my colleague Celeste!”
Play the introduction game. At the first opportunity you get, ask the mystery person to introduce herself to someone else you know: “Have you met Jason?” That gives you the opportunity to be courteous while also prompting the mystery person to divulge the information you need.
Fess up. If all else fails, be honest. It’s best to keep it simple by saying, “I’m so sorry. I remember meeting you but I just can’t seem to recall your name. Could you please remind me?” It’s not ideal, but it’s a better option than flailing — or, worse — using the wrong name.
How do you cover your tracks when you can’t remember a name? Or, even better, what do you do to remember names? Tell me in the comments.
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Posted by Margaret Page in Business Etiquette, Communication, Etiquette Tips, Everyday Etiquette and tagged etiquette tips, handshakes, good manners
July 5, 2016
Smartphones are ubiquitous — in fact, I’d wager that many of us aren’t even aware how often we rely on these powerful little computers. Stop and think for a second: How often do you pull yours out to check the time? To pass a few minutes when you’re standing in line? To dash off a quick email between meetings?
Smartphones are convenient, to be sure, and they keep us connected no matter where we are. But in a world built on relationships, is that really a good thing? What could you gain by putting away the phone?
We’ve become so inured to smartphones that many of us have forgotten the importance of human presence. Your full attention (and your discretion in giving it) is one of the most powerful tools in your professional toolbox, and it’s one worth developing. Here are a few tips on how you can break the smartphone habit.
Set Your Own Standard. I have a colleague who once worked for a home goods company. Several times a year, vendors would fly across the country to make presentations to the CEO, president, and other key stakeholders, including my colleague. “I was always appalled when I would look around the table and realize my co-workers were using this time as an opportunity to check their messages — even the president and CEO,” she says. “And what’s worse is that the president and CEO reinforced this behavior by making it seem OK in the first place.”
It can seem acceptable to behave poorly when even your superiors are doing so. But think about the vendors giving the presentations: These moments were important to them and their businesses. They deserved better.
Ban Phones From the Table. Phone use seems particularly egregious in an intimate setting, like a meal. What better opportunity to connect with a business associate than over lunch or a quiet dinner? A few years ago, the “phone stack” was popular: After a table ordered, everyone would stack their phones in the middle of the table. The first person to reach for their phone would pick up the bill. That’s a great idea among friends, but if you’re dining out with a colleague who has a habit of pulling out the phone, make your intentions clear. Try saying, “We so rarely get a chance to talk face to face. Isn’t a luxury these days? Why don’t we agree to keep our phones stashed while we eat?”
Safeguard Your Time. What if you’re the one having a hard time disengaging from the phone? Think about what constantly checking and responding to emails says about you: You have no boundaries. If you answer emails during meetings, non-working hours, or weekends, you’re setting an expectation that the times you have set aside as important should not be important to others. And in today’s 24/7 world, people will take advantage of your non-stop vigilance.
What are your smartphone pet peeves? Tell me in the comments below! If you’re interested in learning more about developing your business etiquette skills, please contact me for more information about upcoming workshops and events.
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Posted by Margaret Page in Etiquette Tips, Everyday Etiquette and tagged etiquette tips, email etiquette, cell phone etiquette, cell phones, courtesies
